Customer Service Representative


Zero Hours Contract

Can you provide the 5-star experience and customer service to our VIP customers? Would you like to be the first face they see when they enter our facilities?

If so, would you like to join our fantastic Luton Customer Service Team?

We have a fantastic opportunity for a customer service orientated team player to join our busy Customer Services team in the position of Customer Service Representative (CSR) at our flagship location in Luton.

Who we are:

We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.

Business and private aircraft customers land their aircraft with us and we do everything we can to deliver a truly exceptional service, we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

Your new role:

As the face of Signature, it is the role of the Customer Services team to ensure both crew and passengers are greeted promptly and professionally at Reception & receive an exceptional, first-class experience throughout. You will maintain brand standards within passenger areas to an exceptional standard.

You will meet arriving flights, carry out passport/visa checks and relay this information on to the Operations department for instruction. You will also ensure crew and passengers of departing flights have appropriate documentation checked prior to departing and escorting crew and passengers to their aircraft.

About you:

You will have experience working within a customer service environment, ideally gaining ‘front of house’ experience. You will have strong customer service skills, be an excellent communicator,, flexible, a good listener, and a team player with a passion for providing the highest level of customer experience and service.

You will be self-motivated with strong time management skills, an ability to work accurately under pressure and a calm approach to problem solving, last minute changes and the ability to work accurately under pressure.

You will have excellent personal presentation, IT knowledge and a full and clean driving licence. Additional languages would also be an advantage.

Sounds like a good fit? Apply here for a fast-track path to our Hiring Team