Customer Service Operations Assistant - VIP Aviation

Zero Hour Contract


Role Info

Flexible Zero Hours Opportunity – Luton

Ideal for anyone wanting to work varied hours

We have a fantastic, flexible opportunity for a customer service orientated team player to join our busy Operations team at our exclusive flagship terminal at London Luton Airport. The role would suit candidates with a background in aviation, airline, airport operations or travel.

Who we are:

We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.

Business and private aircraft customers land their aircraft with us and we do everything we can to deliver a truly exceptional service, we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

The Customer Service Operations Assistant Role:

As a trusted member in our Operations Department, you will be the first point of call for all customer bookings and handling requests. With a VIP customer experience at the heart of the service you will liaise with customers, airport authorities and colleagues to deliver the Signature Aviation experience.

The role is for candidates who can perform well under pressure and can ‘pull rabbits out of hats’ when required.

About You:

+ Previous experience of working in a Customer Operations department - aviation services environment is highly desirable.

+ Educated to A-Level standard with a minimum of C grade (or work based equivalent).

+ Proficient with general Microsoft programmes e.g. Word, Outlook, Excel.

+ Good communication & listening skills, a team player and innovator.

+ Self-motivated and proactive with strong time management skills.

+ Ability to work accurately under pressure in an operational environment.

+ Strong customer service skills.

+ Flexibility of start and finish times within the shift pattern & a willingness to work occasional overtime (particularly in busy periods) is highly desirable.

+ Excellent personal presentation.

+ A calm approach to problem solving, last minute changes and the ability to work accurately under pressure.

+ A checkable five-year employment history.

+ Full and clean driving licence.

Sounds like a good fit? Apply here for a fast-track path to our Hiring Team