Zero Hours Customer Operations Officer – Ramp, VIP Aviation – Aberdeen

Flexible Zero Hours Opportunity – Aberdeen

Ideal for anyone wanting to work varied hours

Are you looking for a flexible opportunity that's a bit special and different? Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers?

And the real test… It's 1am and you get a call advising you that a VIP is going to be landing unexpectedly within the hour. Could you handle this?

If you are professional, courteous and flexible, with the ability to provide a world class service we'd love to hear from you. Aviation & travel experience would be advantageous, but not essential.

Role Info:

Given the nature of our industry, in aviation we can have busy periods where extra help is required – that is where you could really make a difference to our business!

We are looking for individuals who would enjoy the flexibility of a Zero Hours working arrangement to apply for immediate consideration.

Zero Hours Customer Operations / Ramp Services Agent – VIP Aviation
Aberdeen Airport

Key Skills: Exceptional Customer experience. Aviation / Airport knowledge. Full Driving Licence

Please note that as part of the application process, the Zero Hours working arrangements will be discussed in more detail.

Who we are:

We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service … we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military and commercial aircraft.

We are a global business operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

Your new role:

What you'll be doing:

As Operations Officer you will help coordinate the smooth running of our Aberdeen Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.

You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft.

Carry out ramp services as required for the operation, providing assistance to crews and liase with ground handling services where necessary as directed by the customer and General Manager.

As you might expect a longer list of duties is in the HR file, but we can discuss this at interview stage, along with everything else about this brilliant role.

About You:

+ First and foremost – you know what an excellent customer experience looks like and you know how to deliver this
+ Flexible – this is a multi-faceted role where you could be pouring drinks to approving an aircraft for boarding – No room for egos here
+ Willingness to learn new skills, with full training provided both in the office and outdoors on the ‘ramp’ with aircraft
+ Ability to work accurately under pressure in an operational environment
+ Excellent interpersonal skills
+ Valid and clean driving licence
+ IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
+ You will be organised with a strong attention to detail
+ Additional languages would be an advantage
+ Previous experience with aviation, travel, luxury retail or hospitality would be advantageous

Interested? Apply here for a fast-track path to the Hiring Manager